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Dealing with Invalid Received Invoices

When Proliance receives an invalid invoice and sends you a notice about it, you must decide how to resolve it. Your response will depend on the reason why the invoice is deemed invalid:

• If the invoice references a contract that does not exist, you can create a new contract, and then assign the invoice to that contract.
• If the invoice references a contract that does not allow invoicing, you can enable the Invoicing Allowed setting on the contract's Settings page.
• If a duplicate invoice exists in Proliance, you can resolve the conflict using the Conflict Resolution Wizard. For more information, see "About the Conflict Resolution Wizard".

By default, Proliance sets the state of the received invoice to Approved, unless the state of the invoice is already specified. If the invoice has no cost period or internal period, Proliance prompts you to select one from the Main page.